Terms of Service

1. Who we are

Prodsure is a service of Digitech Hub, Ltd., VAT BG204494064, 1700 Sofia, Bulgaria (“we”, “us”). These terms are the agreement between you and us for the use of app.prodsure.eu and prodsure.eu (the “service”). By using the service you accept them.

2. What the service does

Prodsure compares the products in your catalog with the alerts published on Safety Gate, the EU rapid alert system for dangerous non-food products, and points out listings that miss details the General Product Safety Regulation (GPSR) asks for.

• The free catalog check and the alert search work without an account.
• With an account you can save catalogs. Saved catalogs are checked again every night and you get an email when a new alert matches.

The service is in early access. Features can change, and sign-in is open only to invited accounts until the public launch.

3. Matches are suggestions, not legal advice

A match means a product in your catalog looks like a product in a Safety Gate alert. It is a suggestion for you to review. It is not a finding that your product is dangerous, and a catalog with no matches is not proof that your products are safe or compliant.

The GPSR check looks only at the fields in your file. It does not replace your own compliance work or advice from a lawyer. You stay responsible for the products you sell and for any action you take, or do not take, after a result.

Prodsure is not affiliated with the European Commission. Alert data comes from the weekly reports the Commission publishes; we do not change the facts in them, but we cannot promise that the source is complete or free of errors, or that every new alert reaches you the same night.

4. Your account

• Give a real email address: alerts are sent to it.
• Keep your sign-in details to yourself. You are responsible for what happens in your account.
• You must be at least 18 and use the service for your business or profession.
• You can delete your saved catalogs at any time, and ask us to delete the account at contact@prodsure.eu.

5. Your catalogs

Your catalogs stay yours. You give us permission to store and process them only to run the checks, show you the results and send you alerts. We do not sell them or share them with other sellers.

Upload only data you have the right to use. A product catalog should not contain personal data of your customers; if it does, the Data Processing Agreement applies.

6. Acceptable use

You agree not to:

• break the law or the rights of others with the service;
• try to get into accounts, data or systems that are not yours, or test the service for weaknesses without our written agreement;
• overload the service, or collect its data in bulk with automated tools;
• resell the service or present its results as an official certificate of safety or compliance.

We can suspend an account that breaks these rules.

7. Price

During early access the service is free. Paid plans will come with the public launch. We will show the prices and ask you to agree before anything is charged; nothing becomes paid by itself.

8. Availability and changes

We work to keep the service running and the alert data fresh, but we provide it “as is” and do not guarantee that it will be uninterrupted or free of errors. We can change or stop features. If we stop the service, we will tell account holders by email in advance so they can export their data.

9. Liability

To the extent the law allows, we are not liable for indirect or consequential loss, lost profit, or loss that comes from a missed, late or wrong match, from errors in the Safety Gate source data, or from decisions you take based on the results.

Our total liability to you for the service is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, such as for intent or gross negligence.

10. Ending the agreement

You can stop using the service at any time. We can end or suspend your access if you break these terms. When an account is closed we delete its catalogs as described in the Privacy Policy.

11. Changes to these terms

We can update these terms. The date at the top shows the latest version. If a change matters to account holders we will email them before it takes effect. Using the service after that means you accept the new terms.

12. Law and disputes

These terms are governed by Bulgarian law. Disputes go to the competent courts in Sofia, Bulgaria. Please write to us first at contact@prodsure.eu; most problems can be solved that way.